Triage and draft direct message responses
dm-respondskillsetup L1★1
gokulb20/Crewm8-Social-Media-Manager-Skill-Graph ↗What it does
Triage and draft responses to direct messages across platforms
Best for
Founders or community managers drowning in multi-platform DMs who need to ensure high-trust messages (sales/support) get human-quality responses while spam is silently ignored and press gets escalated.
Inputs
- · All new DMs across platforms (X, LinkedIn, IG, TikTok, etc.)
- · Brand voice guide
- · Escalation contacts (founder, support email)
Outputs
- · Categorized DM inbox summary (by priority and category)
- · Draft responses for sales/support/collaboration DMs
- · Marked spam DMs (no response drafted)
- · Escalation summaries for founder review
- · Daily metrics (total new, replied, escalated, pending, ignored)
Preconditions
- · Access to all platform DMs
- · Clear brand voice definition
- · Escalation paths documented
Failure modes
- · Templated responses feel automated and kill trust
- · Missing support DMs → public complaints
- · Unclear escalation criteria leads to flooding founder inbox
Trust signals
- · Priority matrix (Critical <1hr, High <2hr, Medium <24hr)
- · Specific example of bad tone (templated response) vs good tone (human-feeling)
- · Escalation logic tied to deal value and sensitivity level
- · Done criteria (all DMs categorized, sales/support have drafts, spam marked)