✓ step 1 · Pull overdue invoice list
✓ step 2 · Triage invoices by age and risk tier
✓ step 3 · Design the escalating dunning cadence
✓ step 4 · Draft each dunning email per client
✓ step 5 · Send touches and log client responses
✓ step 6 · Triage replies and classify intent
✓ step 7 · Decide: extend, escalate, or hand off to collections