Map processes, manage vendors, plan capacity, lead change

business-operations-skillspluginsetup L2★17,464

What it does

Map processes, manage vendors, plan capacity, draft SOPs

Best for

BizOps teams needing BPMN→bottleneck→fix workflows, vendor risk management, call-center capacity math, and process documentation with embedded validation.

Inputs

· Business process description
· Vendor list + SLA requirements
· Team size and queue depth
· SOP outline or runbook template

Outputs

· BPMN diagram (with bottleneck + cycle-time)
· Vendor scorecard (SLA compliance, risk)
· Capacity plan (Erlang-C queueing math)
· SOP + runbook (5W2H validated, context: fork-capable)

Requires

· 18 stdlib-only Python tools
· 24+ reference docs per skill

Preconditions

· business-operations-skills plugin installed
· Process, vendor, or team data available
· Context: fork available for knowledge-ops multi-doc intake

Failure modes

· Bottleneck identification incorrect if data incomplete
· Erlang-C model breaks if queue discipline not FIFO
· Vendor scorecard misses industry-specific SLA norms
· SOP too generic without domain specifics

Trust signals

· 7 sub-skills + orchestrator (process-mapper, vendor-management, capacity-planner, internal-comms, knowledge-ops, procurement-optimizer)
· 24+ citable references per skill (5+ sources each)
· Orchestrator uses context: fork to avoid parent pollution