Automate Freshservice IT helpdesk
freshservice-automationskillsetup L2★3,035
davepoon/buildwithclaude ↗What it does
Automate Freshservice ITSM tickets and requests via Rube MCP
Best for
Bulk-update ITSM tickets, submit service requests, and create incident-email notifications outside the Freshservice UI.
Inputs
- · Ticket subject/description
- · Status/priority codes
- · Requester email/ID
- · Service catalog item display ID
Outputs
- · Created/updated ticket
- · Filtered ticket list (with pagination)
- · Service request confirmation
Requires
- · Rube MCP
- · Composio Freshservice toolkit
- · Google/Freshservice OAuth
Preconditions
Rube MCP configured; Freshservice connection active; past-30-day ticket cache warm
Failure modes
- · Ticket ID not found
- · Custom field name/code mismatch
- · Bulk update partial failure
- · Page number out of range
Trust signals
- · Bulk operations support 100+ tickets per call
- · Include filters for related objects (requester, stats, conversations)