Automate Freshdesk support operations
freshdesk-automationskillsetup L2★3,035
davepoon/buildwithclaude ↗What it does
Automate Freshdesk support tickets via Rube MCP
Best for
Batch-create support tickets, search by status/priority/agent, and reply/note workflows when Freshdesk UI is too slow.
Inputs
- · Ticket subject/description
- · Requester email or ID
- · Status/priority integers
- · Custom field objects
Outputs
- · Created/updated ticket with ID
- · Search results (filtered tickets)
- · Conversation history
Requires
- · Rube MCP
- · Composio Freshdesk toolkit
- · Google/Freshdesk OAuth
Preconditions
Rube MCP endpoint configured; Freshdesk connection authenticated
Failure modes
- · Missing requester identifier
- · Invalid status/priority codes
- · Malformed custom field prefixes
- · Query exceeds 512 chars
- · Multipart attachment upload fails
Trust signals
- · Explicit parameter validation rules documented
- · HTML content support verified