Convert support issues into knowledge base
kb-articleskillsetup L2★12,185
anthropics/knowledge-work-plugins ↗Causal-lift measurements
adversarial-research-5pp vs no-skill baselinewith-skill 50% · baseline 55%
Measured by running the task with and without this artifact, K=5, graded by deterministic checks — no LLM judging.
What it does
Draft publish-ready knowledge base article from support issues
Best for
Support teams creating evergreen documentation from recurring customer questions or newly resolved issues.
Inputs
- · Resolved support ticket or common question description
- · Root cause and solution steps
- · Error messages or configuration details (if applicable)
- · Affected user types and plan levels
Outputs
- · Publish-ready KB article with metadata
- · Article type classification (how-to, troubleshooting, FAQ, known issue, reference)
- · Searchable title and tags
- · Related articles recommendations
- · Internal publication notes (SME review, refresh date)
Requires
- · Support platform integration (ticket lookup)
- · Knowledge base system (existing article search)
- · Project tracker (related bug/feature tracking)
Preconditions
- · Ticket reference or detailed issue description provided
- · Solution or workaround documented
- · Access to support platform and knowledge base (optional but recommended)
Failure modes
- · Template selection is subjective — article type may not match user need
- · Incomplete snippet — does not show full article templates or formatting examples
- · No built-in plagiarism or duplication detection against existing articles
- · Assumes solution is generalizable — one-off issues may not warrant KB article
Trust signals
- · Five article types defined (how-to, troubleshooting, FAQ, known issue, reference)
- · Source provenance tracked (ticket #, customer conversation, internal discussion)
- · Metadata structure (title, type, category, tags, audience, review date)
- · Follow-up workflow offered (check for duplicates, adjust depth, draft companion articles)