Write empathetic product EOL announcements
eol-messageskillsetup L1★4,957
deanpeters/Product-Manager-Skills ↗What it does
Write clear, empathetic end-of-life product announcements
Best for
Retiring products or features at scale while maintaining customer trust and reducing churn through empathetic communication.
Inputs
- · Product info
- · Discontinuation timeline
- · Customer migration plan
Outputs
- · EOL announcement text
- · Timeline document
- · Customer migration guide
Preconditions
EOL decision finalized; customer migration plan exists
Failure modes
Customers feel abandoned; insufficient transition support; churn spike
Trust signals
- · Customer-centric framing
- · Transition support model
- · Empathy-first structure