cyberneticlibrary
← library

Handle tier-1 support tickets

triage-supportskillsetup L1★3
mrauter1/AutoSac ↗
What it does

Triage and respond to Stage 1 support tickets

Best for

Support teams handling how-to and bug report triage where evidence-based replies reduce back-and-forth

Inputs
  • · ticket title
  • · public/internal messages
  • · attachment file paths
Outputs
  • · triage JSON response
  • · support reply with evidence
Requires
  • · Support ticket system
  • · repository code/schema access
Preconditions

Ticket system accessible; relevant codebase files readable; stage 1 (read-only) classification

Failure modes

Disclosure of confidential info, unsupported tech solution, no file access to evidence, violating read-only constraint

Trust signals
  • · 13 hard rules specified
  • · Role-based reply control (dev_ti vs end-user)
  • · Schema contract for JSON response defined
  • · Evidence requirement explicit