Map user journeys and touchpoints
journey-mapskillsetup L1★1,476
Owl-Listener/designer-skills ↗What it does
Map customer experience touchpoints visually
Best for
Visualizing customer experience across touchpoints and identifying improvement opportunities.
Inputs
- · journey-map specification or source
Outputs
- · Touchpoint visualization
- · Experience flow with emotions
Requires
- · design tools
Preconditions
Customer research or user interviews, design tool access
Failure modes
Incomplete touchpoint coverage; emotional arc not grounded in user research; missing pain points
Trust signals
- · User research grounding
- · Emotional arc annotation
- · Touchpoint systematization