Design SLOs and incident response

Design SLO-driven observability, SRE runbooks, and blameless postmortems

Building infrastructure that humans can reliably operate and improve with data.

• · Service metrics, SLO targets, incident logs, root-cause analyses

• · Observability dashboards, runbooks, postmortem templates, SLI→SLO mappings

• · Distinguish SLO from SLA
• · Know Four Golden Signals
• · Understand error budgets

• · SLO too loose (doesn't drive action)
• · Blameful postmortems (culture rot)
• · Alert fatigue from bad thresholds

• · Tibsfox, stable 2026-04-12
• · Covers SLO crafting, blameless postmortem format, error-budget exhaustion policy