cyberneticlibrary
← library

Stress-test plans for customer retention risks

cco-reviewskillsetup L1★17,464
alirezarezvani/claude-skills ↗
What it does

Pressure-test customer retention and CS decisions

Best for

When customer retention/segmentation/CS hiring decisions need pressure-tested against hard metrics

Inputs
  • · Retention plan, segmentation change, or CS hiring decision
Outputs
  • · CCO Review report with verdict (SHIP/SHARPEN/BLOCK) and next steps
Requires
  • · retention_decomposition_analyzer.py
  • · customer_segmentation_designer.py
  • · cs_coverage_calculator.py
Preconditions
  • · Have GRR, churn reasons, TTV by segment, ARR/CSM ratio, and CS comp data
Failure modes
  • · Confusing NRR with GRR (hides leaky bucket)
  • · Unclear churn root cause
  • · Model mismatch (named vs pooled vs tech-touch)
  • · CS comp misaligned with Sales comp
Trust signals
  • · Six forcing questions framework
  • · Routing to CPO, CRO, CFO if specialized review needed
  • · Kill-list identification (customers costing > they earn)